Customer Support Employee (Swedish speaking)

Cineville is a fast-growing film company and the film club for everyone who wants to look further. What do we do? We help filmgoers discover as many good films as possible. Cineville now has more than 100,000 members. Together, they go to the cinema almost two million times a year in more than two hundred cinemas across the Netherlands, Belgium and Germany and Sweden.

As a Customer Support Employee, you help Cineville members by email when they run into something they can’t figure out. You make sure they receive quick, clear and friendly answers to their questions.

Sometimes the question is simple. Sometimes it takes a bit more investigating. You find out what is going on, look for the right solution and make sure members know where they stand.

You will also print and send out Cineville cards, so new members receive their card within a week. In addition to the work for Cineville, we also answer emails and print cards for other film subscriptions. This means you will switch between different questions, systems and subscriptions, always with the same level of attention: reading carefully, figuring things out smartly and communicating clearly. Next to that you help with managing the film agenda for Cineville Sweden. 

You’ll be working on the daily experience of Cineville members and other film subscription users. When someone has a question, something doesn’t work, or a card hasn’t arrived yet, you help make sure they feel seen, understood and clearly informed.

A big part of your work will be supporting Swedish-speaking members by email. You’ll help them navigate their subscription, payments, account questions and card-related issues. You don’t need to have every answer immediately. You do need to enjoy figuring things out, asking the right questions and explaining the outcome in a friendly and understandable way.

You like helping people in a clear, friendly and practical way. You take the time to understand what someone needs, and you enjoy figuring things out when the answer is not immediately obvious.

You work accurately and independently, but you also know when to ask a colleague to think along. You feel comfortable in a small team where everyone takes responsibility and where your work has visible impact.

For this role, we are looking for someone who:

• speaks Swedish at a minimum B2 level;
• speaks English at a minimum B1 level;
• speaks Dutch at a minimum A2 level;
• writes in a clear, friendly and understandable way;
• is comfortable working with different systems, such as an email environment, a payment provider and a database;
• likes creating order in chaos;
• brings positive energy to the team.

It’s a plus if you also speak Danish at B1/B2 level. 

• A temporary role for 16 to 24 hours per week, to be discussed together.

• A contract with an initial term of 7 months.

• A preferred start date around 1 August or no later than 1 September.

• A salary starting from €2.820,00 gross per month, based on a 40-hour workweek, plus 8% holiday allowance. Your exact salary will be determined based on your experience and placement within Cineville’s salary scale.

• Good secondary employment conditions: 25 vacation days for a full-time contract, full travel reimbursement, flexible parental leave and a sustainably invested pension.

• A lovely workplace at a beautiful office in Amsterdam including free organic lunch and as much coffee, tea and fruit as you need.

• A Cineville card that lets you go to the cinema as often as you like.

Please note that at this time, no relocation or visa sponsorship is possible.

Apply via the button below with an English CV and a short cover letter. Your CV already tells us about your experience and skillset, so there is no need to repeat it.

In your cover letter, we’d love to hear why you want to work at Cineville specifically, and how you would make a member feel genuinely helped especially when the answer is not immediately obvious.

We’re looking forward to reading it!

At Cineville, we find it important and self-evident to celebrate and encourage diversity in the broadest sense. This includes background, culture, gender, sexual orientation, religion, education, age, disability or socio-economic background.